Your business, always on.
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💬 Guest Experience
🔀 Escalation Design
🖥️ Client Portal
⚙️ Operator View
Today
Viva Lobby
👋 Hey! I'm Viva Lobby — I can build you a free AI agent right now, trained on your business.

What kind of business do you run?
10:01
I have a Thai restaurant in Shoreditch, London 🍜
10:02
Viva Lobby
Nice! Do you have a website? Or just paste your menu, hours, and address — I'll build from that 👇
10:02
www.mangothaish.co.uk
10:03
Viva Lobby
⏳ Scanning your site...
Found: menu, hours, location, specials, private dining info ✅

Your agent is ready! Try asking it something 👇
10:03
Your agent is live — try it
Do you have vegan options?
10:04
Mango Thai Agent
Yes! We have several vegan-friendly dishes 🌱

Our most popular are the Pad Thai Tofu, Green Curry with Coconut Milk, and Som Tam salad. All clearly marked on our menu.

Would you like to book a table?
10:04
What are your hours on Sunday?
10:05
Mango Thai Agent
We're open Sunday 12pm – 10pm. 🕛

Walk-ins welcome, but we recommend booking for groups of 4+.
Want a table? I can take your details 😊
10:05
Viva Lobby
🎉 That's your agent — answering as Mango Thai, trained in 60 seconds.

Want your customers to experience this? Get your own number at:
👉 vivalobby.com
10:06
➤

Zero-friction trial — no signup needed

Anyone can WhatsApp your Viva Lobby number and experience an AI agent trained on their own business — in under 2 minutes. No website required. No form. No credit card.

1
They message your public number A QR code, a link in your LinkedIn post, word of mouth
2
Bot asks: what's your business? Website URL or just describe it in chat — both work
3
Agent built in under 60 seconds Scrape → chunk → index → live. Right there in WhatsApp.
4
They talk to their own agent immediately Answering real questions about their real business
5
CTA: get your own number The experience sells itself — no pitch needed

Works for:


Restaurants Hair salons Gyms Clinics Shops Cafés No website? Just describe your business in chat
Today
Hi! What makes your hotel special? 😊
10:03
Agent
Hey! 👋 UMusic Hotel Madrid is unlike any other 5-star in the city.

We're built inside the historic Teatro Albéniz — a 1762 cultural landmark. A world-class 898-seat theatre is literally inside the hotel. 🎭

Live music plays every day, rooftop pool with 360° city views, and we're 2 min from Puerta del Sol.

Rooms, shows, or dining — what can I help with?
10:03
Is Cabaret still on?
10:05
Agent
Yes! 🎶 Cabaret — The Musical runs until May 10, 2026 at Teatro Albéniz, right inside our hotel.

🎟️ entradas.com/artist/cabaret

Need help with rooms or getting here?
10:05
Book a room for 50 guests, corporate event
10:08
Agent
That sounds perfect for our spaces! We have 4 meeting rooms + the Amphitheater Bar. 🏛️

For 50 guests I'd love to connect you with our events team — they'll tailor a proposal. Passing this over now, someone will be in touch within the hour.

Can I take your name and best contact?
10:08
➤

The live guest experience

Guests WhatsApp the hotel's own number — any time, any language. The AI answers instantly. When it can't handle something, it hands off to the right person gracefully.

1
Guest sends any questionRooms, shows, dining, location, events — anything
2
Agent searches knowledge baseWebsite scrape + uploaded docs — instant, accurate
3
Complex request → smooth handoffAgent escalates to the right team with full context

From website alone:


OverviewRoom typesDining hoursShowsFacilitiesLocationPricing (+ docs)Bookings (Phase 2)
Escalation design — three tiers by business size
Mom & pop (1 owner)
🤖 AgentHandles 90%+ of questions
→
📱 Owner's WhatsAppEverything the agent can't handle. One person. Simple.
Small team (café, salon, clinic)
🤖 AgentAnswers questions, collects info
→
📋 Topic routingBooking → reservations
Complaint → manager
General → front desk
→
⏱ No reply in 30 min?Falls back to owner automatically
Hotel / larger client
🤖 AgentFull Q&A layer
→
📋 Department routingF&B, Rooms, Events, Concierge — each with own WhatsApp contact
→
⏱ Fallback chainStaff A → Staff B → Duty manager. Time-of-day aware (after hours → on-call).
Guest conversation
I need to file a complaint about my room — it was filthy
22:14
Agent
I'm really sorry to hear that — that's not the experience we want for you at all. 😔

I'm escalating this to our duty manager right now so they can personally make this right tonight.

Can I take your room number?
22:14
Room 412
22:15
Agent
Thank you. Our duty manager has been notified and will contact you within 10 minutes. 🙏

We'll make sure this is sorted tonight.
22:15
Escalation fired → Duty Manager WhatsApp
⚠️ Viva Lobby Escalation
Complaint — Room 412
Guest: "Room was filthy"
Time: 22:14 · After hours

Agent collected: room number ✅
Routed to: Duty Manager (after-hours rule)

Reply here to take over conversation.
22:15
➤

Smart escalation in action

The agent doesn't just forward messages — it collects context first, then routes to exactly the right person based on topic, time of day, and fallback rules.

1
Agent detects it can't resolve thisComplaint, complex booking, sensitive issue
2
Collects key info before handing offRoom number, contact, nature of issue — so staff don't have to ask again
3
Routes to the right personBy topic + time of day. After hours → duty manager, not the restaurant team.
4
Staff reply in WhatsApp to take overFull context in the alert. One tap to respond directly to the guest.
5
Fallback if no replyAfter 30 min → next person in chain. Nobody falls through the cracks.

All escalation rules set in the onboarding wizard. No code.


Topic-based routing Time-of-day rules Fallback chains After-hours contacts WhatsApp group support
 vivalobby.com — Setup
Train your agent
Step 3 of 5 — Knowledge Base
✅ Scraped 6 pages · 847 knowledge chunks ready
📎 Drop PDFs, menus, price lists, policies
Max 10 files · PDF, Word, TXT
 vivalobby.com — Dashboard
UMusic Hotel Madrid
+34 911 231 099 · Agent Active 🟢
Live
247
Messages
94%
AI handled
14
Escalated
Recent conversations
👤
Is Cabaret still running?Answered · 2 min ago
AI ✓
👤
Book a room for 50 guestsEscalated · 8 min ago
Events
👤
Restaurant opening hours?Answered · 1 hr ago
AI ✓
👤
Room 412 complaintEscalated · 3 hr ago
Urgent
🧊
Viva Lobby Ops
Your platform · all clients
Today · 7:00 AM
Viva Lobby Ops
☀️ Daily Digest

📍 UMusic Hotel Madrid
Yesterday: 38 msgs · 96% AI · 2 escalations
Top question: show schedules

📍 Mango Thai Shoreditch
Yesterday: 19 msgs · 100% AI · 0 escalations

📍 La Bicicleta Café
Yesterday: 12 msgs · 100% AI · 0 escalations

💰 Monthly tokens: 41% used · 3 clients
07:00
10:08 AM
⚠️ Escalation
UMusic — Events enquiry
Corporate booking, 50 guests. Routed to events team.
10:08
2:30 PM
🆕 New Trial
Hair by Rosa — salon, Barcelona
Site: hairbyrosa.es · Scraping now...
Trial link ready in ~5 min
14:30
Alan
Add: they're closed Sunday and Monday
14:31
Viva Lobby Ops
✅ Added to Hair by Rosa:
"Closed Sunday & Monday."

Trial link sent. 🎉
14:32
Alan
How many messages this week across all clients?
16:00
Viva Lobby Ops
📊 This week (Mon–Thu):
UMusic: 142 msgs · Mango Thai: 67 · La Bicicleta: 44

Total: 253 messages
95% handled by AI · 13 escalations
Est. staff hours saved: ~8h
16:00
➤

Your entire operation — one WhatsApp thread

No dashboard to log into. No system to manage. Everything surfaces here when it needs your attention — the rest runs automatically.

1
Morning digest every day at 7amAll clients. Key stats. Anything unusual flagged.
2
Real-time escalation alertsOnly what needs your eye. Routine stuff handled silently.
3
New trial signupsI notify you, scrape the site, send the link — you just watch.
4
Update any client's knowledge base"Add to Rosa: closed Sundays" → done instantly.
5
On-demand statsAsk anything. I pull the data and reply in seconds.

What you never touch:


Dashboards Manual config Conversation monitoring Knowledge base updates Trial setup